Thursday, July 31, 2008

Surgical Learning and Upselling

I was recently reading an article in Chief Learning Officer magazine ( about Proctor & Gamble's new employee training method that focuses on quickly addressing the current, necessary educational need. They call this practice Surgical Learning and base the concept on cutting away exhaustive, detailed accounts about new topics and surgically choosing only the content needed for a quick and effective training session--usually "on the fly".

What a wonderful concept for our industry! Quick, easy, on-the-job and just-in-time training on relevant and critical skills and topics.

So where do you find content of this kind? Anywhere! Everywhere!

A colleague forwarded me something just today that is perfect for college stores and as an example of content perfect for surgical learning.

Check out the information, step-by-step process outline, and You Tube video (!) on "Upselling" at ("Inspired talks by the world's greatest thinkers and doers") is another great source for short, educational videos you could use with your staff, during store meetings, or on the fly for quick learning moments.

The educator in me loves this. It really IS all about continuous learning!

Tony Ellis, CAE

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